Wholesale Inquiries and Payment Methods
Wholesale Inquiries
At Elysia İstanbul, we are proud to offer our products representing aesthetics, elegance, and quality to trusted and select retail partners through wholesale collaborations. Below you will find our fundamental store policies regarding wholesale processes.
Order and Production Process
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Wholesale orders are processed after an application and approval procedure.
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Since our products are handmade and require a production period, please confirm the delivery date via email at wholesale@elysiaistanbul.com.
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Orders are subject to minimum order amounts and/or quantity requirements. Details will be provided upon collaboration approval.
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For handmade finished products aside from women's accessories, bag accessories, etc., delivery times may vary depending on stock availability. (If the product is in stock, faster shipping will be arranged.)
Payment Terms
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For wholesale orders, 50% of the total amount is collected as a down payment.
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Production will not begin until the initial payment is received.
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The remaining balance must be paid before the products are shipped.
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All payments can be made via bank transfer, EFT, or credit card.
Shipping and Delivery
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Shipping costs are the responsibility of the buyer.
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Shipment using the buyer’s own courier service is possible.
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For international shipments, customs duties and import responsibilities lie with the buyer.
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In case of product damage upon delivery, a delivery report must be filed at the time of receipt.
Returns and Exchanges
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Exchanges are only accepted for products with manufacturing defects in wholesale sales.
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Written notification must be made no later than 3 business days after product delivery.
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Minor differences due to handcrafting are part of the natural character of the product and are not considered defects.
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Returns or exchanges are not accepted for certain product groups for hygiene and legal reasons (e.g., metal bag accessories, crochet hooks, knitting needles, knitted products, underwear, beachwear, etc.).
Sales Channels and Brand Representation
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Sale of Elysia Istanbul products on online marketplaces (such as Trendyol, Amazon, etc.) is only permitted with written consent.
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Product descriptions, pricing, and visuals must be used in a manner consistent with the brand’s image.
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Sales or marketing practices that damage the brand’s reputation will result in termination of the collaboration.
Thank you for joining the world of Elysia İstanbul, which grows with the principles of elegance, quality, and unique design.
For all wholesale inquiries, please contact us at:
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Payment Methods for Retail and Wholesale
- Credit / Debit Cards
- PAYPAL
- Offline Payments